Patients across Leicestershire have shared their views on how they feel their GP receptionists are performing in the latest GP Patient Survey, produced by Ipsos on behalf of NHS England.
More than 700,000 patients in England completed the 2025 survey, which was carried out between January and March this year, and gathers information on how patients feel about their local GP.
Receptionists play a big role in our experience at our GP surgery, from booking appointments to inquiring about test results and ordering prescriptions.
The survey uncovered patients’ experiences with the reception and administrative team at their GP practice. Across the country, the majority of patients described their GP reception team as ‘very helpful’ (42%) or ‘fairly helpful’ (41%).
Here we reveal the GP surgeries across Leicestershire where reception teams have been voted the best by you. Surgeries are ranked by the proportion of patients who said the reception and administrative team at their GP practice is ‘very helpful’.
9. Quorn Medical Centre - Loughborough
There were 269 survey forms sent out to patients at Quorn Medical Centre in Loughborough, and the response rate was 40%. 65% of patients said the reception team was ‘very helpful’, while 33% said they found the team ‘fairly helpful’. | Google Maps
10. Long Clawson Medical Practice - Long Clawson, Melton Mowbray
There were 273 survey forms sent out to patients at Long Clawson Medical Practice in Long Clawson, Melton Mowbray, and the response rate was 38%. 63% of patients said the reception team was ‘very helpful’, while 28% said they found the team ‘fairly helpful’. | Google Maps
11. The County Practice - Syston
There were 311 survey forms sent out to patients at The County Practice in Syston, and the response rate was 35%. 62% of patients said the reception team was ‘very helpful’, while 32% said they found the team ‘fairly helpful’. | Google Maps
12. The Masharani Practice - Lutterworth
There were 289 survey forms sent out to patients at The Masharani Practice in Lutterworth, and the response rate was 37%. 60% of patients said the reception team was ‘very helpful’, while 37% said they found the team ‘fairly helpful’. | Google Maps