Patients across Leicestershire have shared their views on how they feel their GP receptionists are performing in the latest GP Patient Survey, produced by Ipsos on behalf of NHS England.
More than 700,000 patients in England completed the 2025 survey, which was carried out between January and March this year, and gathers information on how patients feel about their local GP.
Receptionists play a big role in our experience at our GP surgery, from booking appointments to inquiring about test results and ordering prescriptions.
The survey uncovered patients’ experiences with the reception and administrative team at their GP practice. Across the country, the majority of patients described their GP reception team as ‘very helpful’ (42%) or ‘fairly helpful’ (41%).
Here we reveal the GP surgeries across Leicestershire where reception teams have been voted the best by you. Surgeries are ranked by the proportion of patients who said the reception and administrative team at their GP practice is ‘very helpful’.
17. Castle Medical Group - Ashby-De-La-Zouch
There were 312 survey forms sent out to patients at Castle Medical Group in Ashby-De-La-Zouch, and the response rate was 41%. 58% of patients said the reception team was ‘very helpful’, while 36% said they found the team ‘fairly helpful’. | Google Maps
18. Fosse Medical Centre - Leicester
There were 460 survey forms sent out to patients at Fosse Medical Centre in Leicester, and the response rate was 24%. 56% of patients said the reception team was ‘very helpful’, while 35% said they found the team ‘fairly helpful’. | Google Maps
19. Dr U K Roy - Leicester
There were 637 survey forms sent out to patients at Dr U K Roy in Leicester, and the response rate was 19%. 56% of patients said the reception team was ‘very helpful’, while 34% said they found the team ‘fairly helpful’. | Google Maps