Patients across Leicestershire have shared their views on how they feel their GP receptionists are performing in the latest GP Patient Survey, produced by Ipsos on behalf of NHS England.
More than 700,000 patients in England completed the 2025 survey, which was carried out between January and March this year, and gathers information on how patients feel about their local GP.
Receptionists play a big role in our experience at our GP surgery, from booking appointments to inquiring about test results and ordering prescriptions.
The survey uncovered patients’ experiences with the reception and administrative team at their GP practice. Across the country, the majority of patients described their GP reception team as ‘very helpful’ (42%) or ‘fairly helpful’ (41%).
Here we reveal the GP surgeries across Leicestershire where reception teams have been voted the best by you. Surgeries are ranked by the proportion of patients who said the reception and administrative team at their GP practice is ‘very helpful’.
5. Markfield Medical Centre - Markfield
There were 270 survey forms sent out to patients at Markfield Medical Centre in Markfield, and the response rate was 42%. 71% of patients said the reception team was ‘very helpful’, while 24% said they found the team ‘fairly helpful’. | Google Maps
6. Leicester City ASSIST Practice - Leicester
There were 548 survey forms sent out to patients at Leicester City ASSIST Practice in Leicester, and the response rate was 13%. 67% of patients said the reception team was ‘very helpful’, while 31% said they found the team ‘fairly helpful’. | Google Maps
7. Manor House Surgery - Loughborough
There were 267 survey forms sent out to patients at Manor House Surgery in Loughborough, and the response rate was 51%. 66% of patients said the reception team was ‘very helpful’, while 30% said they found the team ‘fairly helpful’. | Google Maps
8. Rosemead Drive Surgery - Oadby
There were 349 survey forms sent out to patients at Rosemead Drive Surgery in Oadby, and the response rate was 37%. 65% of patients said the reception team was ‘very helpful’, while 32% said they found the team ‘fairly helpful’. | Google Maps