Severn Trent is urging vulnerable customers across Harborough to sign up so they can get extra help in case of issues with supplies

Severn Trent is urging vulnerable customers across Harborough to sign up to its Priority Service Register.

By doing so that will make sure that you will get “extra help in case of issues with supplies” during the coronavirus pandemic.

Severn Trent is also calling on customers, friends or family to let them know of anyone who might benefit from being checked on or who needs a certain supply in case of a problem on the network.

Mark Grice, who looks after Severn Trent’s relationships with vulnerable customers, said: “We know this is a worrying time for many of our customers.

“So we want to make sure that if there’s anyone we can be helping, or supporting in a different way when there’s a problem, we know about them.”

He added: “We’re asking anyone who may have an elderly or vulnerable family member, friend or neighbour to get in touch so we can see if we’re able to help.”

Severn Trent’s Priority Service Register is used to support customers with special requirements to give them a better, more personalised service.

The firm wants to encourage people who need water 24/7, or who require alternative bills or password protection schemes, to sign up.

“It’s times like this where we’re really seeing people come together and help each other,” adds Mark.

“So anyone who may know someone with a medical condition, or needs constant water or quick support if there’s any problems with the supply, we want them to know we’re here to help.”

To get more information on the support being offered by Severn Trent visit their website here: stwater.co.uk/priority