Customer service the key to Harborough salon’s success

Haidresser Mark Dunleavy
Haidresser Mark Dunleavy

A barber who opened a salon in Market Harborough three years ago is enjoying success and recently took on an extra member of staff.

Dunleavy’s Hairdressing, of 12 Quakers Yard, off Adam and Eve Street, is fitted in 60s and 70s retro styling, complete with wood panelling, teak furniture, lamps, cases and wallpaper from the era.

The company hit its three-year anniversary this month.

Owner Mark Dunleavy says business has been strong for this small business over the past three years.

He said: “I offer the client something different; you get a one-to-one service from start to finish and without trying to fit someone else in between your appointment. This was my idea; spend more time with the client, and for me it has worked very well.

“Over the past two years I have run a full column with anything up to an eight-week waiting time, averaging an at least four-five weeks wait for an appointment.

“I have built a very loyal customer base with at least 90 per cent booking more than one appointment ahead each time to ensure they get in at the times they want.”

This success has lead Mr Dunleavy to employ Emma Armstrong recently and he is using the same business model with her so she can successfully build a loyal clientele in the same way.

“My business model has been different from other salons,” Mr Dunleavy added. “Firstly, no juniors, and that one-to-one service, but also I don’t do any discounts, this has led to a loyal clientele.

“Over the past three years business has been good. I have worked hard to build my client base and reputation. I don’t advertise. I don’t have signs on the building.

“It’s all been built up by word of mouth, by the work I do, the relaxed atmosphere and the personal service.”

He uses Italian product range Davines which he is an educator for.

The salon is open from 10am to 5pm on Tuesdays, 9am to 9pm on Wednesdays and Fridays, from 9am-8pm on Thursdays and from 8.20am to 4pm on Saturdays.

To book an appointment, call 01858 464555.

More details are available on Facebook by searching for “Dunleavy’s Hairdressing”.