Housebuilder is set to re-open its sales centre on a new Harborough estate as the lockdown eases

A major housebuilder is set to re-open its sales centre on a new estate in Market Harborough as the lockdown eases.

Redrow’s complex at Saxon Meadows on Farndon Fields will re-open on Thursday May 21 after being shut for weeks amid the Covid-19 emergency.

The company is acting as new Government guidance allows the opening of sales offices and show homes.

It also permits viewings and removal companies and other essential parts of the sales process to re-start immediately.

Customers can book appointments via Redrow’s website.

“Redrow has developed robust plans for its workforce and customers which include stringent social distancing protocols, rigorous cleaning regimes and a range of physical measures to reduce the spread of Covid-19,” said the housebuilder.

“This includes several already-fitted adaptations to sales centres and site facilities.

“Redrow has produced videos for both customers and construction employees which offer clear guidance so both fully understand the new processes in place.”

John Tutte, executive chairman at Redrow, said: “We are pleased that the Government’s updated guidance now permits the reopening of our sales centres and show homes.

“This will allow existing customers already midway through the process to recommence their property transaction and for new customers to make appointments to view and reserve a new home.

“Together with the phased return of our construction workers earlier this month, we’re now able to better support our customers throughout their property journey.”

He added: “Our aim has been to create a new Redrow way of doing things for colleagues, customers and partners, which reflects best practice when it comes to social distancing and reducing the spread of Covid-19.”

Summary of process for customers entering a sales centre:

From Monday May 18, all viewings and meetings at Redrow developments in England will be by appointment only, and on arrival signage encourages customers to wait in their car in an allocated space until called to attend the sales office

Sales consultants will always remain two metres away from the customer and will be situated behind a protective screen in the sales centre

Sales consultants will guide customers through any collateral or documentation via iPads connected to TV screens, allowing customers to view imagery and plot availability with ease and without handling documents and tablets

Customers will visit show homes unaccompanied following a briefing

Hand sanitiser will be available throughout the sales centre. All customers will receive an overview of Redrow’s comprehensive safety measures at the start of all appointments

A thorough cleanse will be performed after each appointment.

All measures meet the Government’s ‘Covid-19 Secure’ principles, said Redrow.

To find out more about the Saxon Meadows development in Market Harborough visit Redrow’s website here: www.redrow.co.uk/developments/saxon-meadows-market-harborough-452634