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Harborough care home praised by inspectors

Peaker Park care home manager Alison Hartley (centre), with carers Michelle Smith, Geneva Philora, Hannah Panter, and Kinga Kalinowska, with residents, from left, Ernest Harris, Olive Chapman, Ken Tansur, Elsie Rhodes, Rose Beard and Edna Wigson

Peaker Park care home manager Alison Hartley (centre), with carers Michelle Smith, Geneva Philora, Hannah Panter, and Kinga Kalinowska, with residents, from left, Ernest Harris, Olive Chapman, Ken Tansur, Elsie Rhodes, Rose Beard and Edna Wigson

 

A care home which has faced criticism from the care watchdog has attained top marks in a snap inspection earlier this month.

Peaker Park has been praised by its residents for offering high-quality care after attaining the best possible standards during an inspection and achieving positive results in a survey.

It is now fully compliant with all of the standards set by the Care Quality Commission (CQC), following the two-day, unannounced inspection by the Government agency earlier this month.

The service offered by the 137-bed home, at Trojan Place, Rockingham Road, Harborough, has also been ranked highly by its residents, relatives and healthcare professionals, with a 97 per cent satisfaction rate recorded in a recent internal survey.

A report from the CQC in 2012 found improvements were needed in three areas.

Leicestershire County Council also terminated its contract with the home in September over concerns about standards of care.

But in the most recent inspection, in early January, it showed significant progress in all areas, with the home being assessed the highest marks by inspectors.

James Wood, managing director of PrimeLife, which runs the home, said: “As a widely-respected provider of quality care, we pride ourselves on offering and delivering the highest-possible standards.

“The care of our residents is our number one priority, which has been demonstrated by the inspection and our survey.

“The inspectors were clearly impressed with the levels of service offered by Peaker Park and offered positive comments to our staff for the high-quality care they continue to deliver.

“I would like to congratulate our dedicated team of staff who frequently go the extra mile to ensure the needs of our residents are met.”

Resident Olive Chapman said: “I love it here, they really look after me.

“The care is excellent, the staff are so lovely and they always do whatever they can to make you happy.”

Two officers from the CQC inspected the £11 million home, which opened in June 2011, in the second week of this month and found it to be fully compliant with all of the standards assessed.

The final written report from the visit is due to be published on the CQC’s website next month.

 

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